Mike Brown Nedbank email: mikeb@nedbank.co.za
Dear Mr Brown
I'm writing to say that despite MYRIAD attempts to Fica my child's bank account, since we first Fica'd the thing when we opened it, Nedbank appear unable to do the paperwork and as a result, we can neither close the account nor can my child access his money.
My child is a teenager Mr Brown. He eats money.
The account was opened at the beginning this year and we did once receive a letter confirming that. In February. We were excited. At the time, I told my child that I had been banking with Nedbank for 30 years.
We have been to visit various branches of Nedbank on a number of occasions to sort the matter out. We have stood in queues. We have filled in forms. We have been sent away. We have been summonsed back. We have been provided with extra forms to complete. We have been told forms have been lost. We have been told forms were never submitted. We have spent our petrol. We have made phone calls. We have written emails. Most of all we have wasted our time.
I have cried in one of your branches. That also did not help ... though I can tell you it was not put on.
You are certainly teaching my child to save his allowance and use mine instead. You are also teaching him that bloated bureaucracy does not work and that respect has to be earned.
This morning we received a mail from one of your staff who advises us that your Fica Department have actually received the paperwork. Amazing. How on earth did this miracle happen?
However, she further advises, that "due to the back-lock" we are going to have to wait. For an amount of time she does not stipulate.
I attach herewith an invoice for R5000.00. This includes all the costs we have incurred and a small service charge for repeatedly doing your organisation's paperwork for nothing. We are not charging for aggravation because we do not think your company would be able to afford this invoice and are writing it off to extremely bad debt. However, I must advise you that unless my child's bank account is fully functional within 24 hours I will consider laying a charge of theft.
Please do not hesitate to contact me with any queries.
Yours sincerely
Lesley Perkes
